Career Opportunities

Job Title:
Customer Care Representative - Utah
 
Qualifications:
  • Four (4) years residential, customer care or construction field
  • High school diploma or GED required
  • Valid driver’s license
  • Maintain regular attendance and punctuality relative to daily work schedule is required
  • Excellent communication skills, verbal and written Strong organizational and interpersonal skills
  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
  • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines Follow directions from a supervisor
  • Understand and follow work rules and procedures
  • Accept constructive feedback
  • Team player

PHYSICAL REQUIREMENTS:

  • Requires the ability to work eight hours per day in the confined quarters of a construction trailer
  • The ability to operate a motor vehicle
  • Read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment
  • Finger dexterity may be required to operate a computer keyboard and calculator
 
Description:
  • Schedule and supervise trade partners’ repairs in homes after delivery to homeowner Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days Provide accurate and timely information to Customer Care Manager on progress and scopes of work Maintain positive homeowner relations
  • Provide homeowner with knowledgeable, timely and professional service
  • Evaluate trade partner and product performance
  • Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials Work with Customer Service Manager on special projects as needed
  • Participate and attend department meetings Keep accurate service request logs and documentation of all work performed.
  • Perform all other duties as assigned
 
Salary Range:
DOE
 
Contact:
jeff.sanders@woodsidehomes.com
 
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WOODSIDE HOMES
460 West 50 North, Suite 200
Salt Lake City, UT 84101
801.869.3950
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Woodside Homes' 30-year mission statement is "Value, Integrity, Quality and Service." As we maintain our mission, we also reserve the right to modify or change: floor plans, materials, features, prices and information without notice or obligation. All floor plans, elevations, dimensions, square footages, and maps are approximates and artist renderings and may not be to scale. See Sales Consultant for additional information.

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